Terms & Conditions

TERMS AND CONDITIONS

The following terms (which include our Shipping & Returns policy) inform you of the terms and conditions on which we supply any of the products listed on our website at www.enrichandendure.com to you. By ordering any of our Products, or by accessing and using the Website, you agree to be bound by these terms & conditions.

The Website is owned and operated by us. We are Enrich and Endure Limited, a company registered in Northern Ireland under company number NI616584 and with our registered office at 16 Foxleigh Fields, Banbridge, Down, BT32 4QU. Our VAT number is 170467213.

By using this Website you are agreeing, to be bound by these terms and conditions. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately. If you do not read our terms and conditions of use, you should not use this Website. These terms and conditions represent the entire understanding and agreement between you and Enrich and Endure Ltd relating to use of this Website, and supersede any and all prior statements, understandings or agreements whether oral or written, and shall not be modified except in writing, signed by you and by Enrich and Endure Ltd.

Website Conduct

You agree to abide by all applicable local, National and International laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the Website.

All information, designs and other information provided on the Website are the exclusive property of Enrich and Endure Ltd.

Intellectual Property

All content available on the Website, including but not limited to text, graphics, logos, button icons, page layout, underlying code, images, audio clips, video clips, data compilations and software, and the compilation thereof (collectively, the “Content”) is the property of Enrich and Endure Ltd, our affiliates or other relevant third parties and is protected by United Kingdowm and international copyright laws. The trademarks, logos, and service marks displayed on the Website (collectively, the “Trademarks”) are the registered and unregistered marks of Enrich and Endure Ltd, our affiliates, partners or licensors, in the United Kingdom and other countries, and are protected by United Kingdom and international trademark laws.

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Enrich and Endure Ltd or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

All information, designs, drawings and other specifications provided on the Website are the exclusive property of Enrich and Endure Ltd and are for the sole purpose of giving an approximate description of the Products. This Website contains proprietary and confidential information of Enrich and Endure Ltd and its licensors. You agree not to modify, reproduce, transmit, distribute, disseminate, sell, publish or broadcast any such material or content without the prior written approval of Enrich and Endure Ltd or any licensor.

Price and Availability

The price listed on the Website (the "Price") for Enrich and Endure Ltd products and products of 3rd party manufacturers (the "Products") will be as stipulated at the time when you place your order on the Website. Prices quoted are inclusive of VAT. We are entitled to make adjustments to the Price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission the Price for the Products on the Website is wrong.

We try to list current availability information for products sold by us on the Website. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e–mail if any products you order turn out to be unavailable.

In the unlikely event that something that has been ordered is out of stock we will part–ship and give you the option of a refund/exchange on the outstanding item/ items or the option of having the item charged to you and then sent on when it comes into stock if this can be possible within a reasonable amount of time.

After the order is received we will confirm your purchase by email including the details, description and price of your purchase (the "Confirmation Email"). The contract between us (the "Contract") will only be formed when we send you the Confirmation Email. Please ensure you enter your email address where requested. The Contract will relate only to those Products whose purchase we have confirmed in the Confirmation Email. We will not be obliged to supply any other Products which may have been part of your order until the purchase of such Products has been confirmed in a separate Confirmation Email. Payment of the price plus delivery charges must be made in full before dispatch of the goods.

Risk and Title

The risk in the Products shall pass to you on completion of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including shipping costs.

Products

All of our Products are handmade. Due to the nature of handmade products there will often be imperfections and small variations in colour, texture, weight, size, design or packaging, such imperfections and/or variations are not evidence of defects in the product. If you do have any queries regarding specific Products that you would like to order, email us at info@enrichandendure.com and we’ll get back to you.

Any care instructions for Products provided on the Website or that accompany the Products on delivery should be followed. We will not be liable for damage caused to any Products as a result of failure to follow the care instructions on the Website and/or those care instructions provided with the Products at the time of delivery.

Trade Description

We have made every effort to ensure photography, description and details are correct and accurate. However, slight differences in colour and texture may occur and manufacturers’ specifications may change slightly after going to press. Please note all measurements are approximate.

Disclaimer of Warranties

Any information contained on the Website is not meant to be comprehensive and if you are inexperienced in using the Products or are unsure of your abilities, you should always seek expert advice and assistance or contact the Product manufacturer.

The information contained in the Website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the Website is provided "as is" and "as available" and without representation or warranties of any kind either expressed or implied including merchantability, fitness for a particular purpose and all such warranties are expressly disclaimed to the fullest extent permitted by applicable laws.

We do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights. This Website is controlled and operated by Enrich and Endure Ltd from Northern Ireland. Enrich and Endure Ltd does not make any representation that the materials, Products and/or the facilities or services offered through this Website are appropriate or suitable for use in countries other than Northern Ireland, or that they comply with any legal or regulatory requirements of such other countries.

Liability

To the fullest extent permitted by applicable law, neither Enrich and Endure Ltd nor any of its directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with your use of, or your inability to use, the materials, Products and/or facilities or services offered through this Website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if Enrich and Endure Ltd has been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable.

Force Majeure

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Laws

The terms of use shall be governed by and construed fully in accordance with the laws of Northern Ireland. You and we agree to submit to the exclusive jurisdiction of the courts located in Northern Ireland.

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://enrichandendure.com/ (the "Site").

This Privacy Policy tells you the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. We are committed to protecting and respecting your privacy. We use the information you give to us to process orders and to help us provide an improved service.

Personal Information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Email marketing (if applicable): With your permission, we may also send you emails about our store, new products and other updates.

Sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We do not share any of your details with third parties other than: (i) where necessary to provide your delivery; (ii) if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; (iii) in order to enforce or apply these Terms and Conditions and other agreements; or (iv) to protect the rights, property, or safety of Enrich & Endure, our customers, or others (this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

If you sign up for our email newsletter we may notify you about changes to the Website, new services and special offers. If you do not want to receive this information please let us know by email at info@enrichandendure.com.

We will not email you in the future unless you have given us your consent or it is directly relevant to an order you have placed.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Links

Our Website may contain links with other websites that are outside our control and are not covered by our Privacy Policy. If you access other sites using our links please be aware that they probably have different privacy policies than us and that we do not accept any responsibility or liability for these policies.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail or by mail using the details provided below:

Enrich and Endure Ltd, 16 Foxleigh Fields, Banbridge, BT32 4QU or email: info@enrichandendure.com